Refund Commitment and Scope
A full refund may be requested within 30 days of the first payment, without giving a reason. Eligible first-payment orders do not require an explanation of your experience or prior connection troubleshooting. The refund window starts when the first payment order is completed. Whether a request falls within the window is determined by the order status and submission time recorded in the user panel.
This policy applies to subscription services and data packages purchased through the standard UJVPN order process. Refund reviews are handled per order; separate orders, payment records, or later purchases are not automatically combined into one first payment. If an account has multiple orders, specify which order needs to be reviewed.
Eligibility and Verification
The applicant must be the actual user of the account associated with the order and provide enough information to match the account with the payment record. UJVPN will verify the username, order identifier, payment method, payment record, and current subscription status. Registration does not require an email address, so providing one is not a condition for requesting a refund.
A no-questions-asked refund means that an eligible first-payment request does not require proof of a service fault. It does not waive verification of order ownership and payment authenticity. Verification is used only to confirm the relationship between the applicant and the order, prevent repeated submissions for the same payment, and avoid sending a refund to an unrelated account.
Exclusions
The following cases cannot be handled under the full-refund rule for requests made within 30 days of the first payment: the refund window has passed; the order has already been refunded; order ownership or payment records cannot be verified; the account has been restricted for violating the terms of use; or the service has been repeatedly obtained, subscription benefits transferred, or normal billing disrupted through abnormal means.
If the traffic used by the account exceeds the available allowance clearly stated on the order, or if there are records of avoiding traffic measurement, repeated consumption followed by a refund request, or similar irregular activity, UJVPN may pause the refund and conduct further verification. Normal connections, switching to international routes, use on Windows, macOS, iOS, Android, or Linux, and access from any number of devices do not by themselves justify refusing a refund.
For orders involved in a payment dispute already accepted by the payment channel, UJVPN will follow that channel's dispute process and will not run the standard refund process in parallel, preventing duplicate handling of the same payment.
Request Process and Required Details
Refund requests must be submitted through the ticket entry in the user panel. For accurate verification, include your username, order identifier, payment method, payment record, and a clear refund request in the ticket. Do not submit your account password, subscription link, or other sensitive information unrelated to order verification.
- Sign in to the UJVPN account used to purchase the order.
- Open the ticket page and select the issue type related to the order or refund.
- Enter the identifier of the order to be refunded and state whether payment was made by Alipay, WeChat, or USDT.
- Keep the ticket after submitting it; all follow-up materials and processing results will be handled through that ticket.
If the payment record does not match the order details, the support team may request additional records to confirm transaction ownership. If the information is insufficient, the refund remains at the verification stage until the order ownership can be confirmed.
Return Methods and Processing Time
Once a refund is approved, Alipay and WeChat payments are generally returned through the original payment channel. They will not be changed to another payment method without necessity. After the refund instruction is submitted, the actual posting time depends on the payment channel's processing progress, account status, and settlement procedures. UJVPN does not use a payment that has not yet arrived as a basis for issuing a duplicate refund.
USDT is handled differently from Alipay and WeChat. On-chain payments do not have an identical original-channel refund process, so the applicant must provide a verifiable payment record in the ticket and confirm the receiving details as requested. USDT refunds are processed only after the relationship between the order and the on-chain payment has been verified. The corresponding on-chain record determines the posting status.
If a payment-channel return fails, account status prevents the funds from being posted, or on-chain information cannot be matched, the ticket will remain open for processing and additional details may be requested. Continue communication through the original ticket. Creating duplicate requests for the same order may cause conflicting records.
Service Status After a Refund
After a refund is completed, the subscription benefits provided by the associated order will end, and its traffic and route access will no longer be retained. If the account has other active orders, each will be handled according to its own order record and will not change automatically because of a single-order refund.
Refund records remain in the order and ticket information to confirm the result and prevent duplicate refunds. A new order created through a later purchase does not automatically inherit the refund request from a previous order. Applicability of this policy must be reviewed again based on the new order's payment nature, order status, and submission time.