SUPPORT ROUTING
Submit subscription status, international route, client, billing, and refund issues through the user panel. Tickets keep the issue description and follow-up replies together, making them suitable for cases that require ongoing status checks.
CONTACT CHANNELS
The statuses below reflect currently published information only. Channels without a verifiable address or account are not linked externally, helping prevent visitors from sending information to an unverified recipient.
Use this channel for subscription status, route connections, client imports, traffic display, plan billing, and refund questions. After submission, check the status and follow-up replies in the panel. Add any further information to the original ticket while the issue is being handled.
Response expectations: Your ticket enters the processing queue after submission. Check status updates in the user panel for the latest progress.
Submit a TicketCurrent public information does not list a verifiable support email address, so this page provides no email contact link. If you need to include order details, error symptoms, or client screenshots, submit them through a user-panel ticket.
Response expectations: Email support has not been published, so no fixed response time is provided.
Current public information does not list a verifiable Telegram account or group. For subscription and account matters, use a user-panel ticket instead of sending information through an account of unknown origin.
Response expectations: Telegram support has not been published, so no fixed response time is provided.
ISSUE CONTEXT
The closer your description is to reproducible conditions, the easier it is to determine whether the issue involves your account, client, local network, or current route. Share only the information needed for troubleshooting, and do not paste your password or complete subscription details.
Specify your platform, the error message shown in the client, the selected region, and whether the issue occurs while connecting or while accessing a service. If the behavior changes after switching routes, include that information as well.
Include your current plan name, the status shown in the panel, and the steps that triggered the issue. Monthly subscription traffic resets each month on the activation date; traffic packages remain available until used and never expire. For mid-term upgrades, the price difference is calculated against the remaining days.
Include the order status shown in the panel and the payment method used. UJVPN supports Alipay / WeChat Pay / USDT and offers a 30-day no-questions-asked refund. Submit specific requests through a ticket and review the refund policy.
Describe your operating system and the steps that caused the issue. UJVPN supports Windows / macOS / iOS / Android / Linux. Get the client and subscription from the user panel after signing in.
SERVICE FACTS
Coverage includes 100+ countries / 180+ routes, with support for use on an unlimited number of devices. Registration requires no email address; a username and password are sufficient, so account issues should be checked against the actual status shown in the user panel.